Australia India Business Pty Ltd

ABN: 60 665 660 999

Effective Date: 1 July 2025

Last Updated: 1 July 2025

1. Introduction
Australia India Business Pty Ltd (“AIB”, “we”, “us”, “our”) is committed to protecting your
privacy and handling your personal information in accordance with the Privacy Act 1988
(Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and handle your personal
information when you use our services, visit our website (www.aib.net.au), or interact with us
in any other way.

2. About Us

Company Details:

• Business Name: Australia India Business Pty Ltd
• ABN: 60 665 660 999
• ACN: 665 660 999
• Address: Suite 5, 1-3 See Street, Kingsford NSW 2032, Australia
• Phone: +61 2 9666 8766
• Email: con@aib.net.au

Our Services: 

We provide bilateral Australia-India business facilitation services including:

• B2B opportunity facilitation
• Business matching and consulting services
• Market entry assistance
• Strategic planning and advisory services
• Success fee arrangements for business transactions
• Business and property sale management

3. What Personal Information We Collect

We may collect the following types of personal information:

Contact Information
• Name and title
• Business name and position
• Email addresses
• Phone and mobile numbers
• Business and postal addresses

Business Information
• Company details and industry sector
• Business registration information
• Financial information relevant to transactions
• Investment interests and capabilities
• Project requirements and specifications

Website and Communication Data
• IP addresses and device information
• Website usage data and analytics
• Email communication records
• Newsletter subscription preferences
• Social media interactions (LinkedIn)

Event and Meeting Information
• Attendance at webinars, events, and delegations
• Meeting notes and business discussions
• Networking preferences and interests

4. How We Collect Personal Information
We collect personal information through:
Direct Collection
• Business inquiries and service requests
• Newsletter subscriptions
• Event registrations and attendance
• Meetings and consultations
• Application forms and agreements
• Phone calls and email correspondence

 

Website Collection
• Contact forms and online inquiries
• Website analytics and cookies
• LinkedIn and social media interactions
• Customer database interactions

Third-Party Sources
• Business referrals and recommendations
• Industry networks and professional associations
• Public business directories and registers
• Our Advisory Council and consultant network

5. Why We Collect and Use Personal Information

We collect and use your personal information for the following purposes:

Primary Purposes

• Service Delivery: To provide bilateral business facilitation services and match
Australian and Indian businesses
• Client Relationship Management: To manage our relationship with you and provide
ongoing support
• Business Matching: To identify suitable business partners and opportunities
• Project Management: To scope, package and deliver consulting projects with quality
controls
• Communication: To respond to inquiries and provide updates on relevant
opportunities

Secondary Purposes

• Marketing and Promotion: To send newsletters, promote events, and share B2B
opportunities
• Business Development: To expand our network and identify new market
opportunities
• Research and Analysis: To improve our services and understand market trends
• Compliance: To meet legal and regulatory requirements
• Administration: For general business administration and record-keeping

6. Disclosure of Personal Information
We may disclose your personal information to:
Within Our Organization
• AIB staff and management
• AIB Advisory Council members

• Authorized consultants and industry specialists

External Parties
• Selected Industry Consultants: Who provide services on behalf of AIB (with
appropriate confidentiality agreements)
• Business Partners: Including our joint venture AIBX Enterprise Pvt Ltd in India
• Professional Advisors: Including lawyers, accountants, and business advisors
• Service Providers: Including IT support, website hosting, and administrative services
• Government Agencies: Where required by law or regulation

Business Matching
• Potential business partners in Australia and India (with your consent)
• Industry networks and professional associations
• Event organizers and delegation coordinators
We do not sell personal information to third parties for marketing purposes.

7. Overseas Disclosure
Given the nature of our bilateral Australia-India business services, we may disclose personal
information to:
• India: Through our joint venture AIBX Enterprise Pvt Ltd and Indian business
partners
• Southeast Asia: As part of our expansion into SE Asian markets
• Other Countries: Where necessary for specific business opportunities
We take reasonable steps to ensure overseas recipients comply with privacy standards
equivalent to Australian privacy laws.

8. Data Security
We implement appropriate security measures to protect your personal information:
Technical Safeguards
• Secure hosting and encrypted data transmission
• Regular system backups and updates
• Access controls and user authentication
• Antivirus and firewall protection
Administrative Safeguards
• Staff training on privacy obligations
• Confidentiality agreements with consultants and partners
• Regular review of privacy practices

• Incident response procedures

Physical Safeguards
• Secure office premises in Kingsford, NSW
• Controlled access to physical records
• Secure disposal of confidential documents

9. Data Retention
We retain personal information for as long as necessary to:
• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Maintain business records and relationships
• Resolve disputes and enforce agreements
Generally, we retain:
• Active client records: For the duration of the business relationship plus 7 years
• Newsletter subscribers: Until you unsubscribe
• Website analytics: For 2 years
• Marketing communications: For 3 years unless you opt out

10. Your Rights
Under Australian privacy law, you have the right to:
Access
Request access to the personal information we hold about you. We will provide this within 30
days of your request.
Correction
Request correction of inaccurate or incomplete personal information. We will take reasonable
steps to correct information within 30 days.
Opt-out
• Unsubscribe from marketing communications at any time
• Request removal from our marketing database
• Opt out of specific types of communications
Complaints
Lodge a complaint about our handling of your personal information. We will investigate and
respond within 30 days.

11. Website Privacy

Cookies
Our website may use cookies to:
• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
You can control cookies through your browser settings.

Analytics
We use website analytics to understand how visitors use our site. This helps us improve our
services and website functionality.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices of these external sites.

12. Marketing Communications
Newsletter
We send monthly newsletters to subscribers featuring:
• Latest AIB news and achievements
• Available B2B opportunities
• Industry insights and market updates
• Event announcements

Promotional Activities
We may contact you about:
• Relevant business opportunities
• Webinars, events, and delegations
• New services and partnerships
• Industry networking opportunities

You can opt out of marketing communications at any time by:
• Clicking unsubscribe links in emails
• Contacting us directly
• Updating your preferences online

 

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
• Changes in our business practices
• Updates to privacy laws and regulations
• Feedback from customers and stakeholders
• New technologies and services
We will notify you of significant changes by:
• Posting updates on our website
• Sending notification emails to active clients
• Including notices in our newsletter

14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please
contact us:
Privacy Officer: Con Livissianis
Phone: +61 2 9666 8766
Mobile: +61 419 418 898
Email: con@aib.net.au
Address: Suite 5, 1-3 See Street, Kingsford NSW 2032, Australia
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)

15. Complaints Process
If you believe we have breached your privacy rights:

1. Contact Us First: Raise your concern with our Privacy Officer
2. Investigation: We will investigate your complaint within 30 days
3. Response: We will provide a written response with our findings and any corrective
action
4. External Complaint: If unsatisfied, you may complain to the Office of the Australian
Information Commissioner (OAIC)

OAIC Contact Details:
• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

 

Document Control:
• Version: 1.0
• Approved by: Con Livissianis, CEO
• Next Review Date: 1 July 2026
• Document Owner: Australia India Business Pty Ltd